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Everton FC E-mails 161 - Villareal Ticket Special

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Blue Kipper Comment on Ticket Fiasco              Villareal Tickets - Revised Plans


* One of the reasons given for the ticket selling debacle was that we only found out who we were playing very recently. That's as maybe, but they knew last May that we were definitely in the 3rd round qualifiers and would be playing a home game in August 2005. Why couldn't they have sold the tickets weeks ago ? Simply mark them "Champions League, 3rd Round Qualifier, to be played August 2005, exact date and opponents to be announced". Admittedly there would have been those who may not know in advance whether they could go or not, because of say holiday commitments, but the bulk of the tickets could have been sold. This would also have spread the administration work involved in the sale and reduced the overall demand when they eventually went on 'General Sale'. Brewery, organise etc. Wyness came with a big reputation which he needs to live up to. His remit was to increase revenue and he has done, but simply on the back of price increases all round -any numbskull could have done that. Get your finger out Bully or get yourself out (of our club) ! David Thompson. (20/08/05)

* Like every other Blue in the country, I was aghast at the total mismanagement of the issue of the Villarreal tickets. However undeterred and living a good 60 miles away like others my goal was to get a ticket, I would have been unable to explain to 14 year old son that we could not watch the European match due to the fact the EFC management could not organise a p*** up in a brewery.

Like other’s who marvel at the technology available and the wonders of ordering product online successfully 100% with any other organisation, however the site went over at least 3 or 4 times, when I did get through “due to the high volume………” What a load of ****

News on the unofficial sites filters through that a 48 hour window for season ticket holders to purchase tickets will commence Wednesday, but not online “WHY” we ordered our season tickets online. Idea! I will ring ticket master, I could not get the phone line to engage, every time I tried I got cut off, ¾ of an hour, kicked the cat, through the phone, and just about to stand on it, and I thought I will complain, like all Brits do so well !!

I rang the Box office, and was lied to by the receptionist who stated she connected to ticket master, whilst I was on the phone, and to retry, gave it 10 mins, now about to blow a fuse, rang Box Office again, and demanded to be put through to someone with a degree of intelligence.

Spoke to a gentleman who agreed with myself on the fiasco, told me to fax down details (no longer can order tickets by email, why) at once and he will do his best to ensure that I get my own seat (upper Bullens) and will let me know I have been successful, and he did within 5 mins of the fax being received.

So reasonably happy that I have the tickets for my seat, however I pity all the personnel who will end up with no tickets, or seats in obscure parts of the ground all because the management failed to put a plan in place when the dates were announced…………….as a project manager am more than happy to offer consultancy as they seem to be lacking that resource. Paul M Jones BSc (Hons) (20/08/05)

* After reading some mails ref the Champions league 1st leg ticketing fiasco and in anticipation of the madness that will ensue after the 2nd leg ticketing announcement, I thought I would write to see if you could put an idea forward to the Army of fans who will no doubt be feeling hard done by, by the ticketing arrangements.

We all understand the hard job the club have when allocating away tickets and I for one would agree that for premiership games the priority should be given to the most loyal i.e. the season ticket holder who also travels away.

However it is ten years since The Blues were involved in European football, so it would be hard to reward the away traveling support. I would therefore like to see loyalty rewarded, as much as possible, by the use of a "Season Ticket Lottery". Where a certain number of season ticket numbers are published and a time limit given for the owners, to claim a ticket, then a subsequent list issued until the allocation was filled.

This I feel would not please all, nothing ever will, but would give a fair chance to all season ticket holders. After all it seems the only benefit we get, as season ticket holders, is that we don't have to queue for home game tickets. Stuart Carlson. (20/08/05)

* To all fans go on ticketmaster bypass the automated bit for the cup game cos they keep sayin none available go to united tickets and they will sell u them on there hope this helps. Craig

* I went down to goodison with my season ticket on wednesday morning about 9 o clock knowing that season ticket holders had the 48 hour period to purchase tickets. After waiting around for 10 minutes an steward informed the crowd of people that the tickets went back on general sale because lots of people had turned up without seaon tickets. Again another cock up for this joke of a club. thanks. Graeme

* Just to say about the Villareal tickets that have appeared on e-bay. If you report the sale of them (and also the sale of season tickets which I have seen there before now) then Ebay will withdraw them immediately. As we all know the selling on (for profit) of any football tickets is illegal and any Blue selling them on is a TWAT! I have and will continue to report any I come across on e-bay. Unfortunate really 'cos I never thought of myself as a grass. Jane.

* I got home from work on Monday, got a text from a kopite saying 'have you got your seat, or has someone bought it and sold it on ebay for a small fortune?' - I text back 'don't think so, they haven't gone on sale yet'. Silly me. When I found out, I broke my heart crying because I knew; 1. I couldn't take a day off work to go and queue, and 2. No matter how hard I tried, I could not get through on the phone. The fact that I've been working 60 hours a week to pay for my season ticket in the first place just rubs salt into the wound. To say I was overjoyed to finally get my ticket this afternoon via ticketmaster is an understatement.

I'm not having a go at the non-season ticket holders - but I, and I'm sure many others, make a hell of a lot of sacrifices to have one. The least Everton Football Club can do is show the people who front the money what their loyalty means by giving them first option on all other tickets.

My brother summed it up for me - he said; You can rest assured that there'll be someone sitting in your seat that doesn't mind seeing the Blues play Villareal in August, but wouldn't get out of bed to go and see them play Wigan in December.

Have a word with yourselves Wyness/Kenwright et al. It's not nearly good enough. Suz, Runcorn. (04/08/05)

* So after the big U turn, just imagine if we had been drawn against the Shite,All them queuing in there tops and trouble all over ground during game. Surly they wouldn't have done it the same way............................Then again who knows with this club.
Maghull Blue. (13/08/05)

* I too am one of those caught up in the ques and after four hours I got my seat,my soninlaw however didn't and had to take seats elsewhere. While quing and chatting to some great Blues supporters we all realised how much we have been screwed since WYNESS came to our club. He hiked ticket prices by enourmous percentages double whammied us by removing the discount for early payment (a discount enjoyed by supporters over the park) punished the younger and senior ticket holders with even higher hikes. He has also now done away with the 5% discount we enjoyed in the Everton stores by producung your season ticket. While quing under the park stand some workmen where attaching the new prices to the bars and guess what a can of CHANG beer will cost you loyal blues a whopping £3.60 a can,yes thats one can not a four pack, meat pies have risen to over £2 each and everything else has had infation busting rises. I wonder how much the free loaders in the directors box will pay extra for their drinks or is that down to us to finance as well. I know the club has to be run on good business lines but please Mr Wynass dont treat us like mindless morons because we are all watching you. One thing that is safe from Mr Prudence is our love for the blues at least he can't stop that. Rollo Torpey (62year old blue and lifelong blue)

* As previous messages , I too went through the web site fiasco, ticketmaster fiasco,then drove past the ground where i saw the huge queue,back to ticket master where eventually managed to buy4 tickets.not for our seats in the family enclosure but the lower bullens!!
Next day and season ticket holders have their "window of opportunity"Ok think I , phone box office ,where I'm told my season ticket seats are still available !, Brilliant I'll simply swap them for my own seats how easy- WRONG!!!! this is everton don't forget .We are unableto do that, ok says i , i'll buy my tickets as well as the ones i've already bought ( £112 in a part of the ground that i didn't want to sit in ) No you can't says box office smart arse we cant sell you any over the phone , strange that -not being able to buy tickets from a BOX OFFICE ,ok says I put a hold on them and I'll queue up to swap them - dont be so fucking stupid- i can almost hear box office smart arse saying "we cant hold onto them for you , you'll have to take a chance that they are still available after your 5 hour wait !! at this point ,having spent 5 hours on day one and 3hours on day two , I decided Everton have won .I'll pay them £112 to sit where I'm told,and consider myself fortunate to do so!
It wont happen again-, I'll stay at home next time (at least I'll get the seat that I want ) then take the wife out for a nice meal and drinks and taxi!! Can you see where this is going Mr Wyness/Kenwright
Instead of having Mr Sharp as fans liason officer - who's probably never bought a ticket in his life !,let alone queued for 5 hours for the pleasure of buying one , maybe efc should get a fan on board ,sack the box office manager ,and lets get back to some old fashioned , decent service .

Enough is Enough ,things must change or the fans that you so often have abused and taken for granted will eventually say "Bollocks , they don't give a stuff about me " and go elsewhere. After 45 years I can't believe I'm writing this ,I bleed blue , but your'e killing me !! Totally pissed off Bluenose

* What's all the moaning about? Queued up for a few hours or 6 and feel a bit put out? Bought your season ticket or put your money were your mouth is (e.g. like buying a share in the club) and still not guaranteed a ticket? Well why so surprised? Seems people have forgotten how we queued overnight in '95 with the necessary vouchers, sleeping on the streets only to be told the next day "Sorry sold out!". At the time, the Box Office in Goodison Road had a sign on the wall saying "What is it about the word 'No' that you don't understand!" Never mind, twenty years later we have e-commerce. Now when you renew your season ticket on-line, you pay a fee! Havin' a laugh or what! Everyone knows on-line transactions are faster and cheaper to administer, so it is just another way to tax the loyal fan - in addition to the hike in season ticket prices. l recall hearing Wyness spouting on about consulting the fans at the first shareholders' meeting that he attended as chief executive. I also remember talking to him afterwards saying that in amongst the thousands of Everton fans there are experts in their business fields who would be happy to share their expertise for the benefit of improving the club - Sir Terence Leahy is an obvious example. So what do we get? An on-line fans' questionnaire which basically tried to establish how high ticket prices could be raised, with the carrot dangled at the end of it of a prize to join the team on the pre-season tour. Am I glad I didn't win that one! Well Keith you can listen to the fans as much as you like, but if you don't HEAR what they are saying you're in for a big surprise. This is not Aberdeen. It's Everton FC, Premier League and Champions League. "Nil Satis Nisi Optimum." We don't like being splashed on Sky News as a laughing stock. Sort it out! As The Who said, "Won't get fooled again!"

* I would be interesting to hear your opinions about the shambles that is the ticket sales for the match at Goodison on 9th August. As a season ticket holder I am absolutely disgusted about the way that I am treated by this club and feel that Mr Kenwright and Mr Wyness do not appreciate the financial sacrifices that I, and many thousands of others, make each year to follow our team; all I would ask for in return in is priority for what is potentially the biggest game in the clubs history and would be more than happy to pay the individual match price. I must point out that I don't expect the be the only blue to feel this way as this has happened in the past, (red season tickets, 'lockout' against Leyton Orient/Preston, seaon 1997-98 home kit not being released untill September). I only hope that a repeat of the scenes at the Manchester United FA Cup game is not seen. I would be interested to hear your views, Chris Carr. (13/08/05)

* Why where non-season ticket holders still being sold tickets in the queue yesterday (Wednesday)? Stewards replying ''well what would you do they’ve been here since this morning?'' when asked.

Why was only the Park End box office open when we have two others? Why where staff at the box office not requesting season ticket books when selling tickets? Why where the PR staff unavailable? ''theres only one girl there and she is downstairs talking to fans'' was the response from an indignant staff member (who told me no-one without a season ticket would be sold a ticket wether they where in the queue or not, another lie).

Why would the fans have been safer ''on the night of the game'' if the tickets went straight out on general sale?
(Wyness' unbelievable reasoning after ''extensive and detailed'' discourse with security staff), maybe because we could have got purchased our tickets on the night from some beaked up tout who paid his 'apprentices' to queue up for 6 tickets each, (yes this was happening yesterday Mr Wyness).

The attitude of the staff at our club is a disgrace, they treat us like an irritant to their daily 'work', they peddle mis-truth (otherwise known as lies) to try and blinker us from reality and hope we will just forget their arrogance once we have a ticket, they never answer the actual question being asked, just real off some statement (excuse) and re-iterate their commitment to the fans, (we are not fans we are supporters, we support the club, not watch them on sky (or some Norwegian channel in The Leather Bottle). S.P. (13/08/05)

* I'm a season ticket holder and have been for a couple of years in the Park End stand. I'm annoyed that Evertonians who don't ever go to watch them take my seat in one of the biggest games in Everton's history. it is a joke ! Gary. (13/08/05)

* Once again another fiasco from the powers that be at EFC, once again we're a laughing stock, okay we now come to expect the usual pre season farce with the transfer market deals collapsing at the last minute, gripes over wage demands etc but as a season ticket holder I never believed that the club what shit on it's most loyal fans in such a disgraceful manner. After having as, I couldn,t get away from work to hastilly arrange for someone to actually go down for me which was pure luck in itself, I then find that they'd actually sold my own seat to someone else during the general sale. It's a wonder they didn't have the cheek to justify it as a peoples club sale were everyone gets a chance. Didn't the club actually even consider the fact that fans who've saved all season and shelled out huge amounts of money to gain such privellege as getting priority for tickets for games that this great club of ours should be having every season should actually get what they pay for, rather than being thrown to the lions in a champions league free for all with the possibility of loyal fans being pushed aside for the big 3-4 games a season glory hunt brigade? I doubt it, and would if we hadn't have voiced our opinions so loudly have listened again I think not! Oh well it's the summer isn't it woudn't be EFC without a pre season debacle would it. GET YOUR F******G ACT TOGETHER EVERTON WE'RE THE BIGGEST AND BEST LETS SHOW IT! COME ON YOU BLUES!!! Edward Felmingham. (13/08/05)

* no wonder were the laughing stock of the premier league. i spend my time defending are great club to mancs and kopites only for the club to make it undefendable. I spent three hours on the phone to ticketmaster yesterday and eventually got a ticket on the bottom row of the street I guess the club think i should be grateful for getting a ticket at all this morning I find out season ticket holders have priority so i spend another three hours on the phone to everton box office to get my seat what do you know its been sold so what the fuck priority have i been given.sometimes i wonder why i bother but the club know idiots like me will do anything to try and get tickets it fucks me off to no end what a bunch of incompetent wankers run are beloved club. bollocks im off for a pint and watch the blues only a tenner, bet they manage to fuck that up. streetendgray. (04/08/05)

* To add insult to injury with yesterdays fiasco, a group of Red Sh*** fans come along the queue offering tickets THEY had just bought, for up to £100.00 per ticket!!!! What is this club playing at, are the people who think of these ingenious ways of selling tickets retarted??
Fortunetly I obtained 6 tickets, although I only needed 2 and have sold them at face value to fellow Evertonians. I hope any other Blue who bought more tickets than they needed does the same. Come on Everton, get a grip, we always make a laughing stock of ourselves. Its embarrasing.Oh, and to top my day, i heard rumours that Phil Neville was at Bellefield the other day, Whyyyyyyyyyyyyyyyyyyyyyyyyy?????? Paul. (04/08/05)

* Just a quick note to add on to yesterdays email. Plenty of rumours where flying around the queue yesterday, ie there are no tickets left for the Gwladys or Park End. This is complete bollox and seemed to be an attempt by fans who could'nt be arsed to queue to put people off and reduce the size of the queue.

Some muppets were stating at 4.30 that the game had sold out - again, total bollox. One of the stewards (the one who looks a bit like Donny Osmond) was thankfully on the ball and on several occasions marched the length of the queue to inform us that tickets were still available for all parts of the ground. On the subject of stewards, barring the afore mentioned bloke, where the f*ck do we find them? Crack rehabilitation centres? De-generates are us?? They could'nt even tell us the price of a ticket for the match never mind who they work for.

Anyway, I'm digressing and I'm sure not all stewards are so f*cking dense. The point of my e mail is that I have noticed several people complaining that some parts of the ground are sold out and this is simply not the case. Persist and you will prevail - that applies to the team as well. Joe. (04/08/05)

* The description “ticket fiasco” is totally appropriate and with half decent management was totally avoidable. The issues created by the club have caused an enormous amount of distraction wasted time and huge frustration for every supporter who has been unfortunate enough to be caught up in it. If we didn’t have such a deep passion for the club we wouldn’t put up with it. If we were getting this service from a shop or restaurant that we frequent we would simply stop using the facility. This is not an option in this situation and it’s for that reason those running the club can consistently get away with it because they know that a life long passion isn’t transient. Having wasted so much time over the last two days I hope that writing this note is a final cathartic act in the sorry episode, although with the away leg to come I doubt it.

Having supported Everton since the mid-sixties I have witnessed many instances of poor administration. I can remember queuing overnight for league cup final tickets in 1977 despite being a season ticket holder and not bating an eye lid. But times and expectations have moved on, we are in a service economy where the customer expects a certain level of service. The club have made progress in their marketing strategy and have finally woken up to this as an incremental revenue stream; however they consistently fail to get their ticketing strategy right. I expected with a new CEO in place who looked to have a good track record that this would improve. Wrong.

For detail, my two teenage daughters and I have season tickets in the Park End and since they started attending games in the late nineties they have never experienced the frustrating equation that epitomises the club. Success by whatever measure manifests itself in administrative cock ups. The closest we came to it was Orient in the cup. The Villarreal fiasco takes it to a new level.

By now everyone is aware of the scale of the cock up and to retrospectively attempt to correct it by providing season ticket holders with a “window of opportunity” after the event simply rubs salt in to the wounds. The rationale the club gave for adopting a general sale policy on the basis of safety does not hold water and correcting it too late simply exposes it for what it is - A smokescreen. At best it was illogical at worst it was abusing the loyalty of season ticket holders who simply expect to be treated fairly. Bully is blaming the safety advisors, well someone should be held accountable and the buck stops at the top.

I spent 2 hours yesterday ringing Ticket master and was more fortunate than most. I got 3 tickets in the Park End not my own seats but seats none the less. I paid the agent an extra £6 odd for the privilege and seeing the queues on Sky Sports News thought I was lucky. The frustration at the way the club announced it and managed it left me perplexed and annoyed but I did manage to get tickets. I then found out about the window and rang said Ticket master again today, got through first time and was told my season ticket seats were sold. Fantastic customer service.

What price loyalty? Within an hour of the draw being made on Friday I had booked 3 flights to Alicante, out on Monday back on Thursday to cover the options. Hotels are now sorted in Valencia and Castellon, all we need are tickets. Oh yes, there’s going to be an announcement next Monday. Another lottery looms. I just hope they treat season ticket holders fairly however the corporate marketing department seems to be stronger than the box office and if they offer tickets linked to expensive travel packages that will just about put the top hat on a very sorry episode.

Am I still excited about the European tour - you bet. Will my support for the team be any less as a consequence of this -No. Am I proud that my daughters are as passionate about Everton as me -Yes. Does the club deserve the loyalty of the 28,000 season ticket holders- fill in the gap! Great site, see you all in Valencia. COYB. Dave Arrow. (04/08/05)

* Feeling nothing but total embarassment and disappointment reading all of the comments from the loyal supporters of Everton Football Club. The opinions that have been expressed reflect total anger and frustration at the ineptitude of the people being paid mega bucks to run our Club. Get a grip Bill.

About time the amateurs running our club started behaving like the professionals we would expect from a club of our stature. Sort it Keith. Not only are we made to look and feel like tw*ts by our own Club, supporters of the sensibly run clubs in the country must be pissing themselves. Get a grip. It's absolutely amazing how organised you are when you need to contact us when you want the cash for next season's Season Tickets. Now you've got the money it doesn't seem to matter any more. Well it does, and if you want to start driving away the people that honestly love Everton, then carry on. To say this episode has been a farce is an understatement. Are you listening Bill? Eddie Stsnley. (04/08/05)

* What's all the moaning about? Queued up for a few hours or 6 and feel a bit put out? Bought your season ticket or put your money were your mouth is (e.g. like buying a share in the club) and still not guaranteed a ticket? Well why so surprised? Seems people have forgotten how we queued overnight in '95 with the necessary vouchers, sleeping on the streets only to be told the next day "Sorry sold out!". At the time, the Box Office in Goodison Road had a sign on the wall saying "What is it about the word 'No' that you don't understand!" Never mind, twenty years later we have e-commerce. Now when you renew your season ticket on-line, you pay a fee! Havin' a laugh or what! Everyone knows on-line transactions are faster and cheaper to administer, so it is just another way to tax the loyal fan - in addition to the hike in season ticket prices. l recall hearing Wyness spouting on about consulting the fans at the first shareholders' meeting that he attended as chief executive. I also remember talking to him afterwards saying that in amongst the thousands of Everton fans there are experts in their business fields who would be happy to share their expertise for the benefit of improving the club - Sir Terence Leahy is an obvious example. So what do we get? An on-line fans' questionnaire which basically tried to establish how high ticket prices could be raised, with the carrot dangled at the end of it of a prize to join the team on the pre-season tour. Am I glad I didn't win that one! Well Keith you can listen to the fans as much as you like, but if you don't HEAR what they are saying you're in for a big surprise. This is not Aberdeen. It's Everton FC, Premier League and Champions League. "Nil Satis Nisi Optimum." We don't like being splashed on Sky News as a laughing stock. Sort it out! As The Who said, "Won't get fooled again. Paul Freeman. (04/08/05)

* I agree that the allocation of tickets for the villareal game was a mess, but i am sick of the pig headed ignorant season ticket holders attitude to those who don't have one. Some people don't have them because: 1) they cant afford them 2) they work anti social hours. We are not glory hunters as some have said how can we be ............WHAT GLORY? and when we purchase a ticket we also pay a higher price for them. I do sympathise with them but there attitude towards fellow Evertonians stinks....i just hope the day never comes when they can't have a season ticket. true blue (non-season ticket holder) Steve. (04/08/05)

* I, LIKE MANY OTHERS WHO COULDN'T GET TO THE GROUND SPENT HOURS ON THE PHONE TO GET A TICKET. I WAS ONE OF THE LUCKY ONES TO TO GET THROUGH. SO IMAGINE MY HORROR TONIGHT ON E-BAY LESS THAN 24 HOURS LATER, SOME TWAT IN WREXAM SELLING ONE. THIS TOSSER WANTS BANNING FOR LIFE . LANCS BLUE. (04/08/05)

* Having had a season ticket for the last 15 years family circumstances meant that I had to give it up for last season, so I missed the best season we ever had while travelling to Goodison, but I understood that I would be giving up not just my right to see the Blues at home but what I would have believed to have been my right to priority tickets for non Premier League games.

Yet again we are brought back down to earth by our own club making a dogs arse out of a simple situation, how can you not reward season ticket holders with priority for loyalty? I know I have had to give up my rights but if I was still a season ticket holder I would be incensed and I'm not surprised by the reaction. When will the club learn?? It seems they will never learn. Paul Burgess. (04/08/05)

* Sorry people but if we want to move in these hallowed halls of European top flight football we unfortunately become faceless unimportant noisemakers so lets just try to enjoy these magical days. Ecfairhurst. (04/08/05)

* I was in that queue for 6 hours yesterday to get tickets for my beloved. Was made slightly better when I saw the kipper sign on a t-shirt. Credit to club though they did give out free drinks to the fellow fans. But they did
make a balls up of things. Up the blues. Andrew. (04/08/05)

* I am like very other season ticket holder gobsmacked by the ticket fiasco. Having not even known they were on open sale, despite having constantly checked efc.com for info, I came home from work on Tuesday to hear about the box office queues. Living 60 miles from goodison, I didn't see how I could get there and reach the front of the queue before the box office closed. So, tried to buy on line - several 'crashes' and denied access go's later the site closed. Despair set in. I have supported everton for 40years and was being denied the chance to see them play their 1st European match for 20years.

Then there was an announcement made. We were thrown a lifeline. 48hrs to buy tickets. Being unable to 'pull a sickie' as my boss would have guessed why, I was then placed in the unenviable position of applying through Ticketmaster. 9.00am - 10 am, phone lines jammed, redial button red hot, angry glares from the boss. 10.30 am got through to hear message that tickets were not going to be on sale until 12noon!! At 11 I checked efc.com and guess what tickets were now on sale via Ticketmaster at 11.00am.

30 more frantic redials until I got through. What the f*** is going on. I finally got tickets which were NOWHERE NEAR MY SEAT!!!!!! Apparently my seat was not allocated to ticket master to sell. So after being offered Row A, B, C, in main stand ( Come on EFC I paid my £450 x 3 up front to ensure my seat was there week in week out.) I got 3 quite frankly carp seats in the lower Gwladys. I could have still got 6 tickets per season ticket so 3 season tickets = 18 TICKETS. what the hell would I do with 18tickets? Sell them and exploit my fellow evertonians? why on earth were people allowed to buy 6tickets each? why were they on open sale?Why did I have to pay an extra f****king £1.70 per tkt and another £1.70 charge to buy over the phone.

WHY COULDN'T I HAVE MY OWN BLOODY SEASON TICKET HOLDERS SEAT??? Oh... return leg tickets .....an announcement will be made next Monday!! Champions League/ Someone is having a laugh and it ain't the season ticket holders. JB BLUE. (04/08/05)

* Well...after our fantastic season last year, I was really looking forward to the Champions League this year round so I was going to make sure that I was at every home match and try my best for the away fixtures. The draw lead us to Villareal, how excited I was to think that I would have priority, with being a season ticket holder for 4 years, for the tickets for this fixture, how wrong I was! I was gobsmacked to see that the tickets were going on general sale straight away, with no priority going to season ticket holders...so there I was at half past 4 yesterday afternoon after work walking towards Goodison Park to see a queue trailing out of the Park End gates and down Goodison Road, "F**kin' hell!" running trough my mind. I walk to the end of the queue and just as i was about to join the 4 hour long queue. I was confronted by some stewards saying to me "Sorry mate, no more people today!" F**K THIS! I decided to queue anyway, there was no way i was missing this opportunity, a few more people joined with me which soon was around 50 protesting and arguing with these stewards trying to refuse us tickets for this historical fixture, the queue grew still and 2 hours later there we was inside the Park End gates, still confronted by arrogant stewards!

Suddenly a police motorbike was seen slowly driving into the car park everybody's eyes fixed onto the copper then a shout came from one of the stewards "Let all these queue now we will just shut the gates", a huge cheer went up! But still, another 2 hour wait...as i got around to the box office 20 of us was carted away through a side exit, I distinctly remember thinking "F**kin' hell! Don't tell me!" We was taken to the box office on Goodison Road where I was handed 3 tickets in return for the money which in my eyes was worth the wait but the wait should not of happened and maybe that Box Office on Goodison Road should have been open from the beginning. Everton
officials have alot of things to sort out to ensure this doesn't happen again in future! MickGwladysLad (04/08/05)

* I am a season ticket holder, well at least I think so! What I mean by that is that I have paid my £500 to the club to renew my seat. I am yet to receive my season ticket, which means my options for getting a villerreal ticket are limited to waiting until they come back onto general sale, as I have no client reference (ticketmaster) or book(go to the ground) to go and claim a ticket.

I phoned the club this morning to find out my client reference number, after an hour wait I was told I would be phoned back, I am still waiting for that call! Also when I informed the club I had not received my season ticket, I was asked to complete a form saying so. I got a phone call on Monday telling me that they were sending a new one out (still not got it). But get this, if this one did not turn up they would not issue me a new one! a fucking new one I have never had one in the first place! I suggested they sent it recorded delivery, Guess what EFC DON'T DO THAT! Fuck off Kenwright you poof! Chris - Burnley. (04/08/05)

* I have - after 3 hours for ringing the Ticketmaster number - finally managed to get tickets for this match. The guy I spoke to at Ticketmaster asked me whether I was a season ticket holder. When I replied that I was, he went straight on to booking my ticket - he didn't bother to ask for my client reference number off my season ticket, nor any proof whatsoever that I was a season ticket holder.

What sort of policy is that supposed to be? Anyone can therefore phone the number and claim to be a season ticket holder?? This, and the club's outlandish decision to allow each season ticket holder 6 tickets (meaning I'm sure, we'll be seeing them on eBay next week for 3 times the face value) has made a complete mockery of the season ticket holders only policy that EFC have (too late) put in place.

Oh, and I won't even go into the 'general sale' fiasco yesterday - suffice to say, everyone I know has heard me moaning about it on a loop for 24 hours. I wonder how many 'domestics' can be attributed to this .....? Jo B. (04/08/05)

* What a gang of half arsed blundering monkey clowns our club is run by. I could go on about the situation but who will listen up there on the board. The twats didnt even have the compassion or decency to hand out water in the stifling heat. Getting to the end of my tether with this club they do nothing but cause me heart ache and they dont give a monkeys fuck. This club is a shambles from top to bottom and the day this board is sacked of its priviliged position the sooner we came move on. codd. (04/08/05)

* Been over today 3/8/05 (WED) to purchase tickets for THE MATCH OF ALL MATCHES (BIGGEST IN MY LIFETIME). Thought hey presto no problem only season ticket holder's today BOLLOCKS.
Gets to goodison with baby in tow and queue is up to the winslow after one and a half hours finally gets to the gate were you turn into the car park when a steward approaches so I asked the question "Didn't think it would be this busy today with only season ticket holders here?) REPLY FROM STEWARD "That's just what the club are saying to look good in the press, the people in the ticket office have been told to sell to first come first served basis, We have now however put 2 stewards in the queue and behind them it is now only season ticket holders), time is now 12'o clock.
Gets to front of queue eventually and got the ticket's needed then a thought popped into my head, ======As the ticket's I finally got are of a shite view cos someone got my seat I have had for years, and according to LARD ASS the fans will be just happy to be at the match and soak up the atmosphere WOULD HE LIKE TO SWAP SEATS FOR THIS ONE MATCH WITH ME SO HE CAN SOAK UP THE ATMOSPHERE WITH THE REAL FANS.
Then reality hit home and I realised his ass wont fit in the tiny seat I put up with every week all because I LOVE THE BLUES=======.
Hope all the ones who get ticket's enjoy the night and dont let it get us down.
KEEP UP THE GOOD WORK LADS BRILL SITE. Bobby Blue. (03/08/05)

* If you think the home match arrangements were bad,wait until they put the aways on sale.first come first served but limited to 10 each. Steve Anderton. (03/08/05)

* How many times and under how many regimes do we have to suffer the same lack of customer service? This is our first competitive game of the season,our first in Europe for 10yrs and our first in the Champions League ever - do the Safety Officer (a red) and the Chief Exec have no comprehension how important this game is to the fans?? The reversal and reasons given are totally inadequate and display a distinct lack of fore-thought. We await the shambles with regards to the away leg ticket allocation..........god help us!! Steve Derby. (03/08/05)

* Just like 95 (FA CUP Tickets) just like 999999999999999555555555555555aaaaaaaahhhhhh !!!!! Tain. (03/08/05)

* My girlfreind foned me from work and said she was going to buy some tickets for the villareal game off some dodgy ticket company they said they would ring her back they did ten mins later offering 2 tickets for £125 each in the bullens road end wot twats are club is to sell tickets to these companys really starting to fucking hate are club but ill always be behind the team. C.Broadhurst. (03/08/05)

* After yesterday fiasco with the selling of the tickets for the Villareal game, someone needs to stick their foot up the ARSES of the POWERS above. Its just the same with the new EVERTON kit, why start selling them 5 days before the 1st game of the season. Come on, think about what your doing (its the PEOPLES CLUB) so please think about the people. BLUENOSE BIMBO. (03/08/05)

* What on earth did that Theatre loving ponce Kenwright think would happen when they sat down and said "yes that's what we'll do with the tickets"?
This isn't Cinderf@ckingrella at the West End! It's a Champions League qualifier arguably one of the most important games in our recent history.
Got your ticket have you Bill! Davie "The Toffee" Robbo. (03/08/05)

* When are the board of Everton F.C going to realise the amount of passion Evertonians have for our club. Bill Kenwright and Ian Ross are supposed to be one of us but when was the last time either of them had to queue for tickets For the coming season we have purchased 3 season tickets totalling £1199.00. ( 1 Months take home pay but that's another story ) this will be my 28th consecutive season. and still, even with the change in ticket allocation today, I am not guaranteed a ticket for the Villa Real game. 12,000 Tickets where sold yesterday leaving roughly 27,000 available. Would be OK 1 Ticket per season ticket but no, come with a season ticket and hey presto you can have 6. I have waited along time for us to play a Champions League game and I'm desperate to see this match. Its no good me saying if I don't get a ticket my season tickets are going back, because the pillocks who made this decision know that won't happen. You can almost guarantee every year without fail we cock something up. Kevin Jones. (03/08/05)

* No wonder were the laughing stock of the premier league. I spend my time defending are great club to mancs and kopites only for the club to make it undefendable. I spent three hours on the phone to ticketmaster yesterday and eventually got a ticket on the bottom row of the street I guess the club think i should be grateful for getting a ticket at all this morning I find out season ticket holders have priority so I spend another three hours on the phone to everton box office to get my seat what do you know its been sold so what the fuck priority have I been given. Sometimes I wonder why I bother but the club know idiots like me will do anything to try and get tickets it fucks me off to no end what a bunch of incompetent wankers run are beloved club. Bollocks I'm off for a pint and watch the blues only a tenner, bet they manage to fuck that up. streetendgray. (03/08/05)

* I sent this mail to Everton.

Twenty years. Twenty years I've been waiting for this moment as as usual with everything else that has happened with this football club in the subsequent period, it's become an absolute farce.

Firstly on the day of sale I find out the holding a season ticket gives me no advantage whatsoever!! Which idiot within the club thought putting them on general sale would be a good way to engratiate the club to the fans who go to games week in week out. Obviously giving you £500 is no guarantee whatsoever. Can you please let me know if season ticket holders are guaranteed a seat for any of the coming games this season. I have been looking forward to the opening day fixture against Manchester United but now realise that somebody who entered a lottery on the internet might actually be sat in my seat come kick off!!

As for the website, well, where do I start??!!! After finding out from an unofficial fan website (one that doesn't crash- and also keeps fans informed!!) that tickets went on sale via the internet at 10 o clock, I attempted to log on and buy tickets for them game. Since that time the game has been removed as an option and when it did return the link to buy tickets has constantly crashed. I have got through twice typed in my login details but then, shock! Horror!.........................it crashed again!! Oh, and this is the best one yet, I have just received this on-screen after getting through "Due to the high demand for Everton eTickets the website is currently extremely busy. We would kindly request that you return later to complete your online purchase. Thank you for you support." Later! Later! When exactly due you suggest later should be? I have already spent 2 1/2 hours of my very hectic day attached to your website. Obviously I should have been jobless, then I could have got to the ground this morning like a true fan, instead of sitting here earning a salary and paying for a season ticket months in advance. Stupid boy!!

Instead of thanking me for my support which, despite your best attempts to lose it, will always remain, may I suggest you collectively have the clubs motto tattooed on your foreheads, because at this moment, the treatment received has been as far from good enough as humanly possible.

Just to let you know I'm dialing"Dial a seat" and ticketmaster to no avail. I might as well find a tout on the night as I'm sure they have their full compliment already!! Chris Hunt. (03/08/05)

* What on earth did that Theatre loving ponce Kenwright think would happen when they sat down and said "yes that's what we'll do with the tickets"? This isn't Cinderf@ckingrella at the West End! It's a Champions League qualifier arguably one of the most important games in our recent history. Got your ticket have you Bill! Davie "The Toffee" Robbo. (03/08/05)

* Competing with Europe's elite? Certainly not off the field. I have today had to lie to my boss (fake a toothache in order to get off work), bump start my car — twice (the starter motor has gone and involves pushing or parking on a hill), then spend five hours of my time (along with thousands of other Evertonians) queuing to get f*cking Villareal tickets. F*cking Villareal tickets? They weren't f*ckng Villareal tickets this morning they were Champions League Tickets - Everton's return into Europe. But that was then and this is now.

First off, I only found out today (along with thousands of other Evertonians) that tickets were going on sale today at 11am. Why didn't we know in advance? God knows, I've been scouring Everton related websites, looking for new, potential transfer targets we can be linked with before being outbid by clubs not good enough to get into Europe. So how come I didn't know before the day they went on sale if I'm on the sites daily?

Ok, I was lucky enough to find out in time, but I'm sure many people were not. I even knew that the tickets went on sale at 11am. So there I am, 11.02 and I'm on the phone - it's engaged. It's still engaged an hour later and it continued to be engaged for the rest of the day. Plan b - the website, modern technology! Not EFC's. Maybe the midgets weren't pedaling fast enough to make the computer work, maybe they forgot to turn it on, or maybe it was down because it was overloaded by Evertonians desperate to get a ticket to see their beloved side in Europe. Whatever the reason, the link on the website was down all day. For a Club (business) which can attract 40k to most home games we offer an appalling service to the fans (customers). Our technology is simply not up to date - a bit like Goodison I suppose.

So, Plan c - skive off work, bump start the car and queue for a ticket - should take about an hour in total? Did if f*ck. I carried out my part of the bargain and got to the ground for about 3.30. it's chocka. The queue stems back as far as the Wilmslow, so, armed with my curry, chips and can of coke I join the queue. An hour later I've moved about 20 feet. At least it's not raining. Two and a half hours later I can see the box office, I can also now see the f*cking queue disappearing into the Park End through one door and coming back out the one next to it with a 400m round trip in between. So, within a second of catching a glimpse of the ticket office I realise that I'm not even half way through the queue - how cruel is that - kids were crying, etc.

To cut a long story short, 5 hours later and with very sore feet, legs and back I was at one of the SIX, yes only SIX ticket boxes open and I am the proud owner of an Everton vs Villareal ticket. I am not a season ticket holder so I wont mention the 'no priority tickets fiasco' but I do sympathise with them completely. What I do know now is that if we progress in this competition then Bully and Billy best get off the f*cking crackpipe and sort it the f*ck out. I cant go through that every time we have a European match. Check out SKY sports - we are a joke - and that's what our own fans think. I also now know, after all that, that come 9th August - THE BLUEBOYS BEST F*CKING WIN. Bluejozo. (03/08/05)

* As much as i luv the club, they really f ooking annoy me at times. The Villareal tickets went straight on general sale. The Park end & the Glady are already sold out. Ive had a season ticket for the last 20 years and i mightn't even be able to get a ticket, never mind me own seat in the glady street... I'm afraid to say the club r ran by a gang of w anker$- they have really wound me up today. Neil. (03/08/05)

* There’s only one thing more farcical than Everton's inability efficiently allocate tickets in an orderly fashion and that’s our managers appalling efforts in the transfer market. Frankly between Moyes and Wyness they have managed once again to turn our great Club in to a laughing stock!! Chris Watson. (03/08/05)

* Being a blue, lets be honest did we really think it was gonna run smoothly? No, nor me. What riles me is that I’ve been a season ticket holder for a number of years and yesterday, in a state of panic, bought the first tickets we could get. Row A in the street end. Then I find out that season ticket holders now have 48hrs to get their own seat. BUT Everton being Everton won’t exchange the tickets I bought yesterday for my own seat!??!?! Argh!!!!

Sort it out blues. We can’t be go through all this again… can we??? Dirk_Smith. (03/08/05)

* I’ve just about had enough of the fat twat bullshit merchant Wyness. What an absolute load of shite he’s been. “I’ve stabilised the clubs finances….” He did it, did he ?

Did we sell our best ever player for peanuts ? Have we had our best season for 20 odd years on the pitch ? Have we been on the box more times than ever before? Yes, Yes and Yes. He’s done FUCK ALL. USELESS TWAT. He should fuck off. He’s fell on his feet.

After the transfer bollocks we’ve all put up with this summer, where it appears we have got the shits and no-one will come to us, he then totally shits on the season ticket holders. How many tactical, strategic decisions does he have to make to please us ? Not too many. Tie up a few transfers, keep season ticket hikes to a minimum (after last years theft) and make sure that this game against Villareal is ticketed correctly (loyal fans must see “some” benefit)…

Au contraire. No fucker will come to us. (By the way, I’m not convinced we have any intention of signing the players, we probably leak a link to build our hopes up… “stupid fuckin fans’ll never know… he’ll never come anyway, we’ll make sure of that” attitude). Tickets have gone up way over the odds without an explanation. Villareal tickets, what else can I say. JOKE. They truly think we’re dickheads. BUT, we still go back for more. AND THEY KNOW IT. BUT, they’ve changed their mind. We get 48 hours now, “because we always listen to the fans” YERRIGHT. Prove it some day. Mr Wyness, YOU’RE A TIT. Davynub (03/08/05)

* just to repeat what we all think about our super-organised, season ticket holder-freindly, for security reasons only 6 tickets each, peoples club. I ask how many times are we going to be kicked in the balls by our thoughtless, almost amateur, organisation? I like most would have gone to this match if it had of been against villareal or the grapes 2nd XI. What makes it so difficult to set in place a day for us season ticket holders for a match that the dates were already set for months ago so that we can see some sort of benefit from putting our cash up front. The dates of the matches are set so the tickets could have been produced without the opponents name on as with league cup and f a cup games. no doubt the club will come out with some bullshit, but come on, we have waited a long time for this and the club has once again proved it can't organise a pissup in a brewery. Joetiest. (03/08/05)

* I would like to state my anger over the ticket fiasco! I have been a season ticket holder for many years , and attend all away games . This however means nothing to Everton!. I foresaw this fiasco and even e-mailed Keith Wyness (from the address I got from bluekipper.com over the Dave France collection) a couple of weeks ago asking him to explain the procedure for European tickets. Looking at what happened to the red shite over their ticket fiasco last season with their fan card scheme, I can't believe that we now have 2 football clubs in Merseyside who do not reward loyal fans, but will sell tickets to any man and his dog!!

I have recently have a major operation which has left me with a cast and on crutches and at the time of this e-mail (18.45) do not have a ticket for my usual season ticket seat or disabled area! Having already rang ticket master to explain my circumstances I was told abruptly that the tickets were SOLD OUT, I then contacted Everton directly to complain about the tickets (or lack of them!) and was told that they will call me back, no joy so far!!
Having followed the blues through good times and bad (mainly bad) is this the way Everton repays its loyal supporters? Carl Lloyd. Wallasey. (03/08/05)

* Just been waiting for 4.5 hours for my Villareal ticket after a fluke morning visit to bluekipper.com What a load of bollocks fat boy Keith Whynot has come out with re the reasoning about tickets. Security my arse, nothing to do with that. The season ticket holders have been shit on good style. No priority and no organisation re tickets. There was no press release apart for the internet site. All those with no internet or worse still, those who have to work for a living and can't get out of work (most of us) are basically goosed and miss out on the game. They have known that the blues will play in the Champs league for months now and for a while that it would be a game on one of four dates in August. They print the ticket out as you stand there at the ticket office anyway. So there should be no rushing and no tickets going to the wrong people. Six tickets each they were selling to anyone who is arsed to get in the queue. It's another Everton balls up yet again regarding sale of tickets. Go and fuck yourself big fat Keith with your bullshit excuses. Regards Steve W. (03/08/05)

* As I write this email I am shaking with anger at what I believe has transpired at Goodison today. Unfortunately I work in Leeds so my wife was to pick up my tickets for our eagerly awaited return to the big time( with a three month old baby in tow) on arrival early this morning she was met by thousands of other people attempting to purchase tickets. Clearly she couldn't wait too long and abandoned her mission. Little does she realise that the money I invest in a season ticket in the summer gives me absolutely NO rights when it comes to buying tickets prior to anybody else. The biggest night in Everton's recent history will take place next Tuesday and I will not be there as I am informed the game has sold out !!!!!!. The clubs web site has that self satisfied twat Wyness explaining why season ticket holders could not be allocated their normal seat, he is sure we will understand.

Well Mr Wyness I do not understand at all, clearly the time span would not have allowed for me to expect my normal seat, however the thick end of £600 should give me at least a days priority over non season ticket holders. Anecdotally I hear that the people queuing up have been allocated six tickets each!!. So as somebody who puts his cash up front in the expectancy that it will give me some benefits is penalised for being in work, I am told that the Walton area was populated by hundreds of lacosted up urchins buying up tickets that will no doubt turn up at inflated rates on ebay.

Congratulations Mr Wyness you have done something that nobody in over 35 years of following the blues has made me do, I have lost the faith, Peoples club ? you really are having a sick laugh. Dave Stirrup. (03/08/05)

* Can someone please try and explain why it is that Everton are so poor at arranging anything to do with anything vaguely important e.g. Ticket sales for first game in Europe for years. Given the time they have had since the draw was made, you would have thought that the "Brains trust" of Wyness and Kenwright could have come up
with something a little better than today's fiasco.

Some poor sods like myself have to work away from home during the week, so we rely on phone and web technology. surprise, surprise, you can't get through on the phone and the ticketmaster site sells out in minutes. Latest reports from the ground suggest a seven hour wait? Is this how you reward loyal fans. Is this how you reward season ticket holders also. No preferential treatment for us. Its pathetic and God knows what it will be like if we progress to the Group stage.

Hopefully, once again, there will be enough disgruntled fans to try and force the useless prats @ Goodison to do some decent planning and think about the fans first.................. Paul Forester (Blue since 1962). (03/08/05)

* Whoever is running things at Goodison must have the vision of Stevie Wonder, as soon as I accessed the Everton website last night and saw the ticket arrangements for the Villareal game it was obvious a potential monster could be created at Goodison today.

Why haven’t season ticket holders had Tuesday & Wednesday to claim their own seat? This would have still given 5 days to sell the remainder on general sale, surely it would be easier to sell to season ticket holders first than have a stampede of 40,000 fans panicking to obtain decent seats, fans have been made to needlessly queue up and take time off work without any notice. It would not be a surprise if those fans who are not prepared to put up with all this inconvenience watch it on the TV.

Typical Everton shoot themselves in the foot again. Mike Crofton. (03/08/05)

* The biggest PR cock-up in club history. Alan Chadwick. (03/08/05)

* I'm forwarding copy email sent to Wyness in a fit of fury this morning. Maybe other like minded supporters should also write to him directly. keith.wyness@evertonfc.com

Dear Keith

I'm sure I will be joined by my fellow season ticket holders in expressing my disgust at the way that tickets for the Villarreal game have gone on general sale today.That the announcement was made on the club's website so late at night is bad enough, but to discover that your season ticket (vastly increased price this season)offers no priority, is diabolical. Shortage of time is no excuse. You have known for some time the likely dates and plans could easily have been made in a timely fashion.

It would not surprise me if it transpires that these ticket arrangements contravene UEFA regulations. I shall be making my own enquiries in this regard.

Finally, I understand that feelings are running high in the queues outside the ground at the moment. I think that you owe it to supporters to go out and explain in person as to why this shambles has occurred. You may also wish to send your PR team out to sell the new Evertonia membership. Yes, I'm having a laugh.

The words "proverbial" and "brewery" spring to mind. An incensed Evertonian. Ann Adlington. (03/08/05)

* When are the board of Everton F.C going to realise the amount of passion Evertonians have for our club. Bill Kenwright and Ian Ross are supposed to be one of us but when was the last time either of them had to queue for tickets For the coming season we have purchased 3 season tickets totaling£1199.00. ( 1 Months take home pay but that's another story ) this will be my 28th consecutive season. and still, even with the change in ticket allocation today, I am not guaranteed a ticket for the Villa Real game. 12,000 Tickets where sold yesterday leaving roughly 27,000 available. Would be OK 1 Ticket per season ticket but no, come with a season ticket and hey presto you can have 6. I have waited along time for us to play a Champions League game and I'm desperate to see this match. Its no good me saying if I don't get a ticket my season tickets are going back, because the pillocks who made this decision know that won't happen. You can almost guarantee every year without fail we cock something up. Kevin Jones. (03/08/05)

* Is your information correct? Does this mean that season tickets holders do not get priority to purchase their tickets before they go on general sale and if so, why has the club not given us season tickets holders at least 1 day to purchase our normal seat?

Whilst I appreciate the time scale is an issue, we all knew the dates of the game, I am sure the ticket office could have opened last Saturday, the Villareal website, which I immediately accessed after the draw gave the date of the home leg within 30 minutes of the tie being drawn, we have to await confirmation until the Sunday afterwards.

Is this the typical Everton commerical side arsing about again? Steve. (03/08/05)

* Just got off the EFC site re the above, I have to say what a load crap, since May we all knew that as we are the Champions of Merseyside i.e. finishing 4th, that we will be playing CL matches come August, so why when the season tickets were sent out was there no vouchers included accordingly, then I remembered, this is EFC and they don't do common sense, what they do is make people queue up needlessly and then announce oh you season ticket holders can have a "window" I know who I'd like to throw through this window.

I hope EFC are now going to refund all those season ticket holders (who thought stuff this I'm not queuing all night) and were forced into using Ticket Master because guess what the web site was down too, the cost of the
admin charges.

Sorry about the length of this rant, but EFC in acting they way the do, make us all look total prats - remember the shirts with the new sponsors logo over the old one!!! Thanks Bill Thomas.(03/08/05)

Blue Kipper Comment on Ticket Fiasco              Villareal Tickets - Revised Plans


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